Refund policy

Free trial first

Every account gets 3 free analyses so you can judge the feedback before paying.

Refund requests

• If the service did not work for you, request a refund within 14 days of a charge by emailing [email protected] from your account email.
• Refunds are processed by Paddle, our merchant of record, back to the original payment method. Paddle may need to approve a refund before it is issued.
• A full refund of a billing period ends paid access for that period immediately.
• Renewals you did not intend can be refunded if you contact us within 14 days of the renewal and have not used more than five analyses in that period.
• A free trial that converts is a charge like any other: the 14-day window runs from the conversion charge. Annual plans refunded within 14 days of the first charge are refunded in full.
• Where consumer law in your country gives you stronger rights, those rights apply.

Cancellation is not a refund

Cancelling stops future charges and keeps your access until the end of the paid period. It does not refund the current period unless you request one under the terms above.