Refund policy

14-day money-back guarantee

If you are not satisfied with Pointspoken, contact us within 14 days of the transaction date and we will refund the payment in full. This applies to every payment: a first payment, a renewal, a monthly plan or an annual plan.

How to request a refund

• Email [email protected] from the email address on your account and tell us which payment you want refunded.
• You can also contact Paddle, our payment provider, through the link in your receipt or at paddle.net.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com, the merchant of record for all our orders. Paddle issues the refund to the original payment method. It usually appears within 5 to 10 business days, depending on your bank or card issuer.

Cancelling a subscription

You can cancel at any time from Settings. Cancelling stops all future charges, and your access continues until the end of the period you have paid for. During the 7-day free trial you are not charged; cancel before it ends and no payment is taken.

Your legal rights

This policy is in addition to any rights you have under the consumer law of the country where you live, including the 14-day right of withdrawal in the European Union and the United Kingdom. See also our terms of service.

Contact

Pointspoken is operated by AVENOR DEVELOPMENT TECHNOLOGIES LTD. Questions about a payment or refund: [email protected].